Pesepay is a payments processing website. We handle different transactions for a variety of reasons. From donation campaigns, to online merchants, to events, Pesepay is a great platform to start accepting payments online.

Pesepay Payment Gateway account includes the following:

• Application Programming Interface (API) – Several options integration/connection method.
• Merchant Interface – A password-protected website that allows merchants to manage transactions, change security and account settings, and generate reports.
• Virtual Terminal – Included in the Merchant Interface, the Virtual Terminal allows merchants to manually key in and submit transactions easily and quickly.
• Address Verification Service (AVS) – A fraud prevention tool that allows merchants to filter transactions that are submitted with billing addresses that do not match the cardholder's billing address on file at the card issuing bank.
• Card Code Verification (CCV) – A fraud prevention tool that allows merchants to filter transactions that are submitted with a card code that does not match the cardholder's card code on file at the issuing bank.

If you are signing up for your own business, you simply need to click on the Sign Up button at the top right of this page. Enter the required details to start the sign-up process. Please note, applications are found after logging in to your account with your company, not on the home page of the Pesepay website.

If you don’t know your password, you can click on "forgot password" after you enter your username, new password and enter an OTP sent to your email. If you have entered this information correctly your password will be changed.

If you access your account from a public computer (like in a library) or from a computer that others have access to, then you should not trust the computer. You will still be able to login and access your account during the current session.

Unfortunately, even a strong password can be stolen if you are using the same password on multiple sites. 2-Factor Authentication can protect your account, even if your password is stolen, by adding a second level of protection—a special one-time code generated on your mobile phone or sent to you by Pesepay via email.

With 2-Factor Authentication, you protect your account with two layers of security: your password (something you know) and your phone (something you have). Every time you log in from a new computer or device, we will ask you to enter both your password and a specially generated code that will be sent to you via email.

If you are facing challenges with verification contact our support team at support@codevirtus.com

If you receive notification that a payment made to your Pesepay account has failed, this means we were unable to fully process the transaction. This can happen for a variety of reasons, including;

• The information submitted by the payer was incorrect or could not be verified. For example:

  1. Incorrect billing name, address, or zip code
  2. Expired card
  3. Invalid CVV / CSC
  4. Incorrect pin entered by the user on their phone
• The payer’s card issuer declined the payment due to insufficient funds or other blocks on their account.
• Your Pesepay account setup is not complete, or your account has been deactivated.
• You’re collecting payments for something that violates our Terms of service.
• Our Trust & Safety team needs additional information about you, your business, or the payer

For specific details about why your payment failed, please reach to our support team at support@codevirtus.com

Pesepay keeps a record of all valid transactions processed within an account. By using a combination of search parameters, results can be narrowed down to a single transaction or broadened to a range of many transactions. This information can then be downloaded and saved for future reference.

To search for transactions, please follow these steps:

1. Click Transaction Search filter icon from the main toolbar.
2. Click Search for a Transaction in the main left side menu.
3. Enter one or more search parameters in the fields provided to start searching.

If you’d like you can have an invoice s mailed to your client. You can do this by doing the following steps.

1. Click on Invoice
2. Select the Application from which you want to create invoices.
3. Click on create invoice
4. Fill in the required details of the Invoice.
5. Fill in the required details of the Invoice.

Log in to your Pesepay account and select the " Reports" tab. From here, you will have several reports to select from. The most helpful one is the Transactions report. This report combines most of the information from the other reports into one concise report. It will show you your running balance, your pending transactions and any settled transactions. After selecting the report you will need to choose the time frame for which you wish to view the report. Once you execute your search, you’ll be able to view any transactions in that month.